The Wula Satisfaction Guarantee

We want you to be pleased with everything you buy at Wula Drum. If it's not everything you expected it to be, return it for: a complete refund (item must be in its original condition), exchange, store credit or adjustment to your satisfaction.

We are committed to providing superior products and service to our customers. If you are not completely satisfied, contact us and we'll make it right for you.

When you receive your order, please remove it from the package and inspect it to ensure that all items are in excellent condition. If there is any question please contact us within 10 days of receiving your order. We can only offer a full and unconditional refund if contacted during this allotted time. We ask that customers return the unwanted item within 30 days of purchase. Wula Drum will only pay the return shipping costs if the return is a result of our error (you receive an incorrect or defective product). You will be contacted when we receive the returned product.

• Fees, charges & exchange rates: Due to the cost of business transactions, Wula Drum cannot refund the entire amount of some accounts. These tend to be online transaction fees and shipping costs. This also applies to exchange rates, which are subject to change.

Wula Drum will review returned products with broken heads and cracks in the wood on a case-to-case basis. On occasion, we fix cracks in our drums, but only if we can guarantee the structural integrity of the drum. We will notify any retailer/ customer prior to the sale of any repaired drum as to its original defect and its current condition.

Please note our products are handmade using natural materials, such as goatskins and hardwoods, which can change over time.

• Reheading/skin Warranty: Wula Drum provides the highest quality goatskins on every drum. We offer full service repairs to any broken drumhead. If you purchased a Wula Drum, you also receive a warranty for that goatskin, so that in the event it breaks within 60 days of purchase, we will replace it free of charge.
  * Wula Drum takes pride in sending every drum out tuned to a professional standard, so please keep in mind that any extra tuning/diamond knots can result in the head splitting, not covered in this warranty.

Wula drums are guaranteed for defects in materials and workmanship for 1 year after the original sale date. Damage due to wear and tear or skin breakage can be repaired for a reasonable charge. Please visit our Wula Repairs Policy page or contact us by phone (718) 786-8383 or e-mail info@wuladrum.com.

With respectful use and proper care, your Wula drum will last you a lifetime!